• OCEAN SERVICES
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SUPPORT SERVICES

For Ocean solutions we provide maintenance and technical support to our system throughout the product life-cycle.  

Regular upgrades and updates, fixing of bugs and legislation compliance are provided through the system maintenance . 

Through the contracted service level agreement (SLA) we ensure various levels of support to system exploitation. Communications are provided by means of state-of-art methods such as HelpDesk-a to phone calls.

SOFTWARE MODULES MAINTENANCE 

USER SUPPORT

Technical support

New releases 
Timely adujstment to legislation change
Detected bugs fixing
Changes of IT technology
Specific program add-ins for specific users
 

Functional support

Telephone support 
Tele-suport - from remote locations
Support at users premises
Planned support
Periodical analysis of system performance
 

 

 

 

 

 

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